Return & Refund Policy

Last Updated: 10 September 2026

At Maha by Rati, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains when an order may be returned, replaced, cancelled, or refunded when purchased through mahabyrati.com.

1. Eligibility for Returns

Products may be eligible for return or replacement if they are:

  • Received damaged
  • Defective or faulty
  • Incorrectly delivered
  • Significantly different from the product ordered

Return eligibility may vary depending on the nature of the product.

Products that have been used, altered, damaged after delivery, or returned without the original packaging may not be eligible for return or replacement.

2. Return Request Period

Customers must contact us within 7 days of delivery to request a return or replacement.

Requests submitted after the applicable period may not be accepted unless required under applicable law.

To request a return, please contact

Email: support@mahabyrati.com
Phone/WhatsApp: +91 9076493111

Please provide:

  • Order number
  • Customer name
  • Product details
  • Reason for return
  • Photographs/videos showing the issue
  • Any other information reasonably required for verification

3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within the applicable return period.

For damaged products, customers should provide clear photographs/videos of:

  • The outer packaging
  • Shipping label
  • Product packaging
  • The product and damage

Where appropriate, we may arrange a reverse pickup through our logistics partner.

The returned product may be inspected before a replacement or refund is approved.

4. Wrong Product Received

If you receive a product different from the product ordered, please notify us within 7 days of delivery.

After verification, we may arrange a replacement or refund, depending on product availability and the circumstances of the case.

5. Change of Mind

Returns due solely to a change of mind may not be accepted, unless specifically stated on the product page or otherwise communicated by us.

Customers are encouraged to review product information carefully before placing an order.

6. Products Not Eligible for Return

Unless otherwise stated, returns may not be accepted for products that:

  • Have been used, washed, altered, damaged, or modified by the customer
  • Are returned without original packaging where the packaging is necessary for resale
  • Are missing accessories, tags, labels, or other components supplied with the product
  • Have been damaged after delivery due to improper handling
  • Are returned after the applicable return period
  • Are specifically marked as non-returnable on the product page

Certain products may have additional return restrictions due to their nature.

7. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or otherwise eligible under this policy, we may arrange or bear the applicable return shipping cost.

For returns that are permitted for other reasons, the customer may be responsible for applicable return shipping charges.

8. Refunds

Once a return is approved and, where applicable, the returned product has been received and inspected, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method used for the transaction.

Payments made through Razorpay may be refunded through Razorpay’s payment infrastructure. Razorpay states that refunds are generally routed to the same payment method used for the original transaction.

9. Refund Processing Time

After a refund is approved and initiated by us, the time taken for the amount to reflect in the customer’s account may depend on the payment method, bank, card issuer, UPI provider, or other financial institution.

Razorpay’s documentation states that normal refunds generally take approximately 10-15 working days, although the actual time may vary depending on the payment method and financial institution.

10. Cancellation Before Dispatch

Customers may request cancellation before an order has been dispatched.

Cancellation requests should be sent to us as soon as possible.

If the order has already been processed or dispatched, cancellation may not be possible and the customer may need to follow the applicable return procedure.

11. Failed Delivery / RTO

If an order is returned to us because it could not be delivered due to reasons attributable to the customer, such as:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Refusal to accept delivery
  • Failure to respond to delivery attempts

the shipment may be marked as Return to Origin (RTO).

Any refund in such cases will be considered after the shipment is returned to us and may be subject to applicable shipping/RTO costs.

12. Exchange / Replacement

Where a replacement is approved, the replacement will be shipped subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund, where applicable.

13. Refund Not Received

If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please contact your bank/payment provider first.

You may also contact us with your order number and refund reference details so that we can assist you.

14. Fraudulent or Suspicious Transactions

We reserve the right to cancel or hold an order where we reasonably suspect fraud, misuse, payment irregularities, or other unauthorized activity.

Any refund in such circumstances will be handled after appropriate verification.

15. Contact Us

For return and refund requests:
Maha by Rati
Email: support@mahabyrati.com
Phone/WhatsApp: +91 9076493111
Website: https://mahabyrati.com/
We reserve the right to amend this Return & Refund Policy from time to time.

Scroll to Top