Privacy Policy

Last Updated: 10 September 2026

At Maha by Rati, accessible through mahabyrati.com, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices available to you when you use our website or purchase our products.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

A. Personal Information

This may include:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping address
• City, state, PIN code
• Order details
• Customer support communications

B. Transaction Information

When you place an order, we may collect information relating to:

• Order ID
• Products purchased
• Order value
• Payment status
• Transaction reference
• Refund information
• Payment method used

Payments are processed through third-party payment providers such as Razorpay. We do not intend to store complete payment instrument information such as full card numbers, CVV, UPI PINs, or banking passwords on our own servers.

C. Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of access
• Website interaction information
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders
• Process payments
• Arrange shipping and delivery
• Provide order updates
• Respond to customer support requests
• Process returns, replacements, cancellations, and refunds
• Verify transactions
• Prevent fraud and unauthorized activity
• Improve our products and services
• Improve website functionality and user experience
• Send service-related communications
• Comply with applicable legal and regulatory requirements
• Maintain business and transaction records

Where legally permitted and with appropriate consent where required, we may also use your information for promotional or marketing communications.

3. Payment Processing

Payments made through our website may be processed by Razorpay.

During payment processing, information required to complete and authenticate the transaction may be handled by Razorpay and relevant financial institutions/payment networks.

We do not request or store sensitive payment credentials such as UPI PINs, banking passwords, or CVV numbers through our website.

Razorpay’s own privacy notice explains that transaction and payment-related information may be processed as part of its payment services.

4. Shipping and Logistics

To fulfil your order, we may share necessary customer information with Shiprocket and its associated courier partners.

This may include:

• Customer name
• Mobile number
• Shipping address
• PIN code
• Order information
• Delivery-related information

This information is shared only to the extent reasonably necessary for order fulfilment, shipment tracking, delivery, returns, and related logistics activities.

5. Sharing of Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Payment gateway providers
• Courier and logistics providers
• Website hosting providers
• IT and software service providers
• Customer support providers
• Analytics and technology providers
• Professional advisors
• Government authorities or law-enforcement agencies where legally required

We do not intend to sell your personal information to third parties for their independent commercial use.

6. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember user preferences
• Understand website traffic
• Improve website performance
• Analyse website usage
• Support marketing and advertising activities, where applicable

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

Where permitted by applicable law, we may contact you regarding products, offers, promotions, or other marketing communications.

You may opt out of promotional communications by following the unsubscribe instructions provided in the communication or contacting us directly.

Transactional and service-related communications may still be sent where necessary to fulfil your order or provide requested services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Order fulfilment
• Customer support
• Accounting and business records
• Legal and regulatory compliance
• Dispute resolution
• Fraud prevention
• Enforcement of our agreements

The applicable retention period may vary depending on the type of information and legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal information
• Raise concerns regarding the handling of your personal information

Requests can be submitted using the contact details provided below.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent or authorization where required by law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party service you access.

13. Fraud Prevention and Legal Compliance

We may process and disclose information where reasonably necessary to:

• Detect or prevent fraud
• Investigate unauthorized transactions
• Protect our website and users
• Comply with legal obligations
• Respond to lawful requests from authorities
• Enforce our Terms & Conditions

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

You are encouraged to periodically review this Privacy Policy.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

Maha by Rati
Email: support@mahabyrati.com
Phone: +91 9076493111
Address: Mumbai, Maharashtra
Website: https://mahabyrati.com/