Shipping Policy

Last Updated: 10 September 2026

At Maha by Rati, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how orders placed through mahabyrati.com are processed and delivered.

1. Shipping Partner

We use Shiprocket and its associated courier partners to process and deliver orders placed through our website.

Shiprocket may assign the most suitable courier partner based on factors such as delivery location, serviceability, shipping availability, and other operational considerations.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Orders are usually dispatched within 7-10 business days after the order is confirmed, subject to product availability, verification, and other operational requirements.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at the time of placing the order, wherever applicable.

3. Delivery Time

Estimated delivery timelines may vary depending on your location and courier serviceability.

Generally, orders may be delivered within approximately 10-15 business days after dispatch.

Delivery timelines are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Address-related issues
  • Remote or non-serviceable locations
  • Operational disruptions
  • Regulatory or other unforeseen circumstances

We will make reasonable efforts to ensure timely delivery but cannot guarantee delivery on a specific date.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order weight, dimensions, and applicable courier charges.

If free shipping is offered for certain orders or locations, the applicable eligibility conditions will be displayed on the website.

5. Tracking Your Order

After dispatch, customers may receive a tracking link or tracking information through the registered email address, mobile number, SMS, WhatsApp, or other available communication channel.

Customers can use the tracking information to monitor the status of their shipment.

6. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid contact number

We are not responsible for delays, failed deliveries, or Return to Origin (RTO) resulting from incorrect, incomplete, or inaccurate information provided by the customer.

7. Delivery Attempts and RTO

Courier partners may make multiple delivery attempts before marking a shipment as undelivered or returning it to the sender.

If an order cannot be delivered due to reasons such as an incorrect address, customer unavailability, refusal to accept the package, or failure to respond to the courier, the shipment may be returned to the sender as Return to Origin (RTO).

Shiprocket identifies RTO as the process through which an undelivered shipment is returned to its original pickup location. Applicable RTO charges may be incurred depending on the courier partner and shipment characteristics.

If an order is returned to us because of customer-related delivery failure, any refund or re-shipment will be handled according to our Return & Refund Policy.

8. Damaged Package

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, tampered with, opened, or otherwise compromised, please:

  1. Take photographs/videos of the package before opening it.
  2. Record an unboxing video, wherever possible.
  3. Contact us as soon as possible at support@mahabyrati.com or +91 907643111.
  4. Provide the order number and relevant photographs/videos.

Claims may require supporting evidence for verification.

9. Delayed or Lost Shipments

If your shipment is delayed, please contact us with your order number and tracking details.

We may coordinate with the relevant courier partner/Shiprocket to investigate the shipment and provide an appropriate resolution.

For shipments officially confirmed as lost by the courier partner, we will review the matter and process the applicable refund or replacement in accordance with our policies.

10. International Shipping

On website we offer international shipping.

International shipping is available, applicable shipping charges, customs duties, taxes, and other charges will be communicated before order confirmation.

11. Contact Us

For shipping-related queries, please contact:

Maha by Rati
Email: support@mahabyrati.com
Phone/WhatsApp: +91 9076493111
Website: https://mahabyrati.com/

This Shipping Policy may be updated from time to time to reflect operational, legal, or service-related changes.

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